At Vuselo, we are committed to delivering a dependable and enjoyable experience with every product. Eligible devices and accessories are covered by our warranty policy to provide additional peace of mind with your purchase.
What Is Covered?
All new Vuselo devices and accessories are protected against manufacturing defects and product faults. If an eligible item fails to operate correctly during the warranty period, we may repair or replace it in accordance with our warranty guidelines.
Warranty Periods
Devices
All Vuselo devices, including starter kits and device bundles, are covered by a 6-month warranty.
Chargers & Accessories
USB chargers, charging cables, and compatible charging accessories are covered for 12 months from the date of purchase.
Pods, Atomisers & Consumable Components
Pods, atomisers, and similar consumable items are covered for 7 days from the original purchase date.
E-Liquids
Due to their consumable nature, e-liquids are not covered under this warranty.
What Is Not Covered?
The warranty does not apply to damage or faults resulting from:
- Accidental damage or misuse
- Failure to follow product instructions
- Unauthorised repairs or modifications
- Improper charging methods
- Use of incompatible charging equipment
- Normal wear and tear from regular use
- Damage caused by third parties
Making a Warranty Claim
If you believe your product is faulty, please contact the Vuselo Customer Care Team.
To help us process your request quickly, please provide:
- Your order number or proof of purchase
- The product batch number or serial number, where applicable
- A clear description of the issue experienced
Claim Process
Step 1 – Contact Support
Reach out to our customer service team with the required information.
Step 2 – Product Review
Our team will assess the reported issue and determine whether it falls within the warranty coverage.
Step 3 – Replacement or Repair
If the fault is confirmed, we will arrange a repair or replacement wherever possible.
Step 4 – Product Inspection
In certain situations, we may request that the defective product be returned for further evaluation. Failure to provide the product when requested may affect the outcome of the claim.
Refunds
If a repair or replacement cannot reasonably be provided, a refund for the original purchase amount may be issued.
Consumer Rights
This warranty is offered in addition to your statutory rights as a consumer and does not limit or replace any protections available under applicable consumer laws.
