Privacy Policy

HOME

Privacy Policy

Introduction

At Vuselo, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, create an account, place an order, contact customer support, or otherwise interact with our services.

By using our website, you acknowledge that your information may be processed in accordance with this policy.

Information We Collect

We may collect personal information including:

  • Full name
  • Email address
  • Telephone number
  • Billing and delivery addresses
  • Date of birth
  • Age verification details
  • Payment information
  • Account credentials
  • Order history
  • Product preferences
  • Subscription details
  • Marketing preferences
  • Customer service interactions
  • Reviews and feedback

We may also automatically collect technical information such as:

  • IP address
  • Device information
  • Browser type
  • Operating system
  • Website activity and usage data
  • Cookies and similar technologies

How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Deliver products and services
  • Verify your age where required by law
  • Manage your account
  • Process payments securely
  • Respond to enquiries and support requests
  • Improve our products and website experience
  • Conduct analytics and market research
  • Prevent fraud and enhance security
  • Meet legal and regulatory obligations
  • Send important service communications

Where you have provided consent, we may also send promotional and marketing communications.

Age Verification

Our products are intended for adults only.

To comply with legal requirements, we may verify that customers are aged 18 years or older before completing purchases. Certain information may be shared with authorised verification providers for this purpose.

Age verification processes do not affect your credit score or credit history.

Marketing Communications

If you choose to receive updates from Vuselo, we may send:

  • Promotional emails
  • SMS notifications
  • Product announcements
  • Special offers
  • Surveys and feedback requests

You may opt out of marketing communications at any time through your account settings or by following the unsubscribe instructions included in our messages.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure website functionality
  • Improve performance and user experience
  • Analyse visitor behaviour
  • Personalise content and recommendations
  • Measure advertising and marketing effectiveness

You may control cookie preferences through your browser settings or available consent tools.

Automated Processing

Automated systems may be used solely for age verification and fraud prevention purposes.

We do not use automated decision-making processes that produce significant legal effects beyond these requirements.

Sharing Your Information

We may share information with trusted service providers, including:

  • Payment processors
  • Delivery and logistics partners
  • Customer support providers
  • Analytics and technology services
  • Marketing platforms
  • Legal and regulatory authorities where required
  • Professional advisers and consultants

We only share information necessary to provide these services and require all partners to maintain appropriate security standards.

International Data Transfers

Your information may be processed outside the United Kingdom or European Economic Area.

Where international transfers occur, we implement appropriate safeguards to ensure your personal data remains protected in accordance with applicable laws.

Data Security

We maintain technical and organisational measures designed to protect your information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

While we take reasonable precautions, no online system can guarantee complete security.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil contractual obligations
  • Provide customer support
  • Comply with legal requirements
  • Resolve disputes
  • Protect our legitimate interests

When information is no longer required, it is securely deleted or anonymised.

Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your information
  • Restrict certain processing activities
  • Object to specific uses of your data
  • Withdraw previously granted consent
  • Request data portability
  • Lodge a complaint with the appropriate regulatory authority

Requests regarding these rights may be submitted through our customer support channels.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.

Any revisions will become effective once published on this page.

Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact the Vuselo Customer Services Team.

For privacy-related enquiries, please include the subject line:

"Data Protection Query".