Standard Delivery
We offer FREE Standard Delivery on all eligible orders through our trusted delivery partners.
Orders placed before 10:00 PM, Monday to Friday, are typically dispatched on the same working day. Deliveries usually arrive within 2–5 working days after dispatch.
Orders placed during weekends or public holidays will be processed on the next available business day.
Please note that delivery to BFPO addresses is currently unavailable.
While we strive to meet all estimated delivery times, delays caused by third-party couriers may occasionally occur. If your order has not arrived within five working days of dispatch, please contact our Customer Care Team.
Next Day Delivery
We provide a Next Day Delivery option for eligible orders.
To qualify, orders must be placed before 10:00 PM, Monday to Friday, excluding public holidays. Orders placed after the cut-off time or during weekends will be processed on the next working day.
Free Next Day Delivery
You will automatically qualify for FREE Next Day Delivery when:
- Your order value is £50 or more
- Your basket includes eligible Ultra devices or Ultra Smart Pods
Next Day Delivery is currently unavailable in:
- Northern Ireland
- Isle of Man
- Channel Islands
- Scottish Highlands and Islands
Premium DPD Next Day Delivery
Customers who prefer DPD can choose our premium next-day service for £5.99.
Orders must be placed before 8:00 PM, Monday to Friday, to qualify. Orders placed outside these times will be dispatched on the next working day.
As deliveries are handled by independent courier services, occasional delays may occur beyond our control.
Tracking Your Order
Estimated dispatch times are shown during checkout and should be treated as guidance only.
Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.
If your order has not arrived within 10 working days of the expected delivery date, please contact Customer Services for assistance.
If You Are Not Home
If nobody is available to receive your parcel, the courier may:
- Leave the package in a designated safe location
- Deliver it to a nearby neighbour
- Attempt another delivery on a later date
Alternative delivery preferences may also be arranged directly with the courier.
Damaged or Incorrect Orders
If your order arrives damaged, faulty, or incorrect, please contact our Customer Care Team as soon as possible.
We may request photographs or additional details to investigate the issue. Once verified, we will arrange either:
- A replacement item, or
- A full refund
Returns and Cancellations
You may cancel or return eligible orders within 14 days of purchase, subject to our returns policy and applicable consumer protection laws.
To begin a return:
- Contact our Customer Care Team
- Provide your order details
- Follow the instructions provided by our support team
Products must be returned in accordance with our returns requirements to qualify for a refund or replacement.
Ultra Product Delivery
Orders containing eligible Ultra devices or Ultra Smart Pods qualify for FREE Next Day Delivery, where available.
Customers in remote locations, including Northern Ireland, the Isle of Man, and parts of the Scottish Highlands, may experience delivery times of 2–5 working days.
Important Information
Once an order has been confirmed, we may be unable to amend delivery addresses, modify items, or cancel the order before dispatch.
Please ensure that all information provided at checkout is accurate before completing your purchase.
